Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you inquire about furniture, request support, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, and furniture preferences.
We also automatically collect certain information when you use our website, including your IP address, device information, browser type, pages visited, and referring URLs. This helps us understand how our services are used and improve the user experience.
2. How We Use Your Information
We use the information we collect to provide furniture information, process inquiries, send customer support, and communicate with you about products, services, and design updates.
We may also use your information to personalize content, perform analytics, prevent fraud, and comply with legal obligations. With your consent, we may send you marketing communications that you can opt out of at any time.
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.
We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential and use it only for specified purposes.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with our legal obligations, resolving disputes, and enforcing our agreements. When information is no longer required, we will delete or anonymize it in a secure manner.
6. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access — request a copy of the data we hold about you.
- Rectification — request corrections to inaccurate or incomplete data.
- Erasure — request deletion of your data, subject to legal obligations.
- Restriction — request limits on how we process your data.
- Portability — request your data in a structured, commonly used format.
- Objection — object to certain processing, such as direct marketing.
To exercise any of these rights, please contact us using the details below. We may require verification to protect your account and data.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. Where applicable, we implement safeguards such as contractual clauses and technical controls to protect your data.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve site performance, analyze traffic, and enhance your browsing experience. For more information, please see our Cookie Policy, which explains the types of cookies used and how to manage your preferences.
9. Third‑Party Links and Services
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or the content of those third parties. We encourage you to read the privacy policies of any linked sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@sofaluxepro.com
Phone: +1 (905) 629-9559